All personalized, custom-made items are non-returnable, non-exchangeable and cannot be cancelled once your order has been placed with the Designer.
CLEARANCE ITEMS ARE FINAL AND NOT RETURNABLE
Once we receive your return, we will issue you a refund credit to the credit card used to make the original purchase. Gifts may be exchanged, returned for store credit, or credited back to purchaser's credit card. We cannot issue a refund to the gift recipient. Custom-made and personalized items are not returnable.
Please email us for the Return Address at eScarves@outlook.com. Sometimes items need to be returned to the manufacturer directly, and not to eScarves.com. If you ship it to the wrong address, you will be charged for the re-shipping fee.
Please note we are not responsible for lost merchandise, so when mailing your return, please use a padded envelope or box to ensure its safe arrival. (Standard envelopes containing jewelry tend to get ripped open by post office machinery and the jewelry often gets lost.) Any merchandise that arrives damaged will no longer qualify for a return, exchange or store credit. The outside of your package must be clearly labeled with your return authorization. Any merchandise sent back without a return authorization will be refused.
PLEASE READ THE FOLLOWING FOR MORE DETAILS:
• Shipping charges cannot be refunded. The return shipping costs are the responsibility of the customer.
• The returned product must be in new and unused condition and in the original box with all the documentation, parts and accessories to insure full credit. Tags must be uncut and still attached.
• If you choose to return an item that was shipped to you with Free Shipping, you will receive a refund for the item minus the shipping costs that would have otherwise been charged .
• Returns are subject to a 20% restocking fee.
• Please email or call us immediately if you need to cancel your order. Many of our items ship the same day. Once an order is shipped, we can not retract the shipment. You can return it once you receive it.
• Hand painted, personalized and custom-made items require payment in full upon order and cannot be returned, as they are crafted to your personal specifications. If you wish to cancel a custom order, it must be cancelled before the order is placed with the Designer. If you are unsure if an item is returnable, please email us for more details before placing order.
• If an exception is made for returning a custom-made item, a restocking fee may apply. Please email us for more details before placing order.
• We encourage you to send all returns via insured mail for protection against loss or damage since we are not responsible for lost or damaged shipments.
• If you have any questions regarding our policies, feel free to contact us at eScarves@outlook.com